Product Warranty

At Celinva, each product goes through a careful inspection before it’s shipped.
If any issue occurs under normal use, our team will review your case and determine the best possible solution under our warranty guidelines.

What Does This Warranty Cover?

This warranty covers technical or manufacturing defects that occur under normal use, valid for 60 days from the delivery date of your order.

It does not cover:

- Damage caused by misuse, improper handling, or external factors (e.g., drops, water exposure, improper charging of electronic units, pet damage).

- Normal wear and tear or aging of materials.

- Issues resulting from modification, accidents, or unauthorized repairs.

If your case falls outside of this coverage, please refer to our Cancellation, Return & Refund Policy for further assistance.

How to Request Warranty Service

1. Contact our Customer Support at help@celinva.com within the applicable warranty period for your product.

2. Provide your order number and clear photos or videos showing the issue.

3. Our team will assess your request and confirm whether it qualifies for a replacement or repair under warranty.

Please note: Items returned or shipped without prior approval will not be accepted under this warranty.

Additional Information

Warranty evaluations are handled on a case-by-case basis to ensure fairness and accuracy.
Our goal is to maintain clear communication and assist you based on the product’s condition and warranty terms.